Shipping Policy

At Velvet Flames, we carefully package every candle to ensure it arrives safely and in perfect condition.

• Order Processing: Orders are processed within 1–2 business days after confirmation.
  
• Delivery Time: Standard delivery within the UK takes 2–5 business days, depending on your location.
  
• Shipping Partners: We work with reliable courier services to ensure timely and secure delivery.
  
• Tracking: Once your order is dispatched, tracking details will be shared via email or message where applicable.
  

Please note that delivery times may vary during peak seasons, promotions, or due to unforeseen courier delays.

Returns & Refunds Policy

Due to the nature of our products, we maintain strict quality and hygiene standards.

• Damaged or Incorrect Items: If your candle arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with clear photos of the issue. We’ll resolve it promptly with a replacement or refund.
  
• Change of Mind: We do not accept returns for used or opened candles.
  
• Non-Returnable Items: For hygiene and safety reasons, candles that have been lit or opened cannot be returned.
  

Refunds (if approved) will be processed to the original payment method within 5–7 business days.

Need Help?

If you have questions about shipping or returns, contact us at:

📧 velvetflames4@gmail.com

📞 +44 7405 975452

We believe in fair policies, clear communication, and customer satisfaction — without false promises.